Telephone Service
Phone and back-office services for businesses that need to stay accessible.
Denex-Solutions supports companies with professional external call answering, clearly structured inbound services, and flexible solutions for staff shortages, high call volumes, and overflow situations. This increases your telephone availability, relieves internal resources, and ensures that important customer contacts are reliably managed.
External Call Handling
We answer incoming calls on behalf of your company, record the relevant information, and forward inquiries according to your instructions. This ensures your business remains accessible at all times, even when internal resources are unavailable.
External Telephone Secretariat
Our outsourced telephone service is especially suitable for companies whose assistants are heavily occupied in their daily work. It creates time flexibility without the need to hire additional staff.
Inbound-Callcenter-Services
During periods of high call volume, we reliably handle incoming calls to ensure that no important customer inquiries go unanswered. This is especially beneficial during business growth, seasonal peaks, or campaigns with many customers.
24/7
Call Handling
Upon request, we also support your company outside of regular office hours. This way, you increase your availability precisely when your customers expect quick responses.
Market Research & Market Analysis
Telephone Market Research for
Businesses – Accurate Insights Instead of Mere Assumptions
We support companies in telephone market research, data collection, and systematic market analysis. This enables well-founded decisions based on authentic feedback from customers, prospects, and target groups.
Telephone
Customer Survey
We conduct structured telephone interviews with your customers to gather valuable feedback on your services, products, or processes.
Satisfaction
Analyses
We analyze the actual satisfaction of your customers. Honest feedback highlights your strengths and clearly identifies potential areas for improvement.
Market Analysis & Data Collection
We collect relevant information about target groups, needs, and market behavior – structured, transparent, and tailored to your specific questions.
Address
Qualification
We verify, update, and evaluate your contact information to ensure you always work with reliable, current, and meaningful data.
Scheduling – Outbound
Appointment Setting in Outbound B2B & B2C – Targeted Outreach for Measurable Success
We help companies efficiently schedule phone appointments, strategically reactivate contacts,
and engage both existing and new customers in a structured way.
Whether in the B2B or B2C sector – we turn contacts into valuable conversations.
Appointment Scheduling in B2B
We handle outreach to your business clients and coordinate qualified appointments for consultations, sales activities, or follow-ups. We approach this systematically, professionally, and with respect.
Scheduling in B2C
We also support you in the end-customer segment with telephone appointment scheduling – for example, for services, callbacks, or personal consultation appointments. The communication is friendly, reliable, and goal-oriented.
Follow-up Campaigns & Contact Reactivation
Many existing contacts are not consistently followed up after the initial contact. We take over structured follow-up actions, reactivate potential customers, and help make better use of existing opportunities.
Qualification of Requests
We review and clarify the key information in advance so that you can conduct your conversations purposefully with relevant, well-prepared contacts.
Our areas of operation ensure your accessibility.
Telephone Service in Case of Staff Shortage
If employees are unexpectedly absent, we ensure that your company remains reachable by phone.
Vacation coverage
During the holiday period, we handle incoming calls to ensure no inquiries go unanswered.
Seasonal additional burden
Whether through campaigns, seasonal peaks, or rapid growth: We support you precisely when call volumes increase temporarily and internal structures reach their capacity limits.
Permanent Relief
Many companies consciously choose to outsource their telephony to gain more focus on projects, personal client appointments, or operational tasks.
